A week after the Supreme Court ruled that the federal government can mandate that all drivers provide roadside assistance to those in need, the company is telling drivers that their own help is a “minor annoyance.”
“As long as you do what you can to assist those in distress and get help, there is nothing wrong with that,” Citi spokesman Adam P. Kost wrote in an email.
“We do not think that it is a requirement that we provide roadside support to every driver in the country.”
Drivers who are asked to provide assistance can be asked to complete a form online or call 1-877-222-7222.
Drivers may also call 1 (888) 767-7888 and speak to a volunteer.
Citi is the only major insurance company that has been willing to take on the task of providing roadside assistance.
But the company, which has been under fire for its practices and is also under investigation by the Justice Department, said it is not going to stop providing assistance because it is “doing what we can.”
“We understand that people’s personal circumstances, including their emotional state and the state of their finances, are very different than when they need to get to the hospital,” Pizzella said.
“But we understand that if they have an emergency and need to take their own life, that is not an option that we should be able to deny.”
Citi has been facing increasing criticism in recent months for its policies and practices, including the failure to stop the spread of the coronavirus.
The company has been accused of pushing too hard for passengers to use its travel app UberX, while its competitors, like Humana, have been more accommodating.
Citigroup CEO Jamie Dimon, who has been vocal in his criticism of the company for the past few months, was among the first to respond to the court’s ruling by saying that “it’s not a mandate that we enforce.”
“It’s not going down,” Dimon told CNBC’s “Squawk Box” on Monday.
“It’s an inconvenience, but it’s not an obligation that we have to enforce.”
Citibank also said in a statement that it will continue to provide roadside services to the people in need.
“We want to be there for them and their families and the drivers, because that’s what the best is all about,” CEO Brian Moynihan said.
“If someone needs help and it’s a temporary situation, we can take care of that.
If someone needs to go to the ER, we will do what we need to do to get them there.”
Citing the high cost of transporting patients, Humana CEO Richard LeFrak said he wants to see more companies step up.
“I think it’s fair to say that Humana is an example of a company that’s been very, very supportive of our drivers and their patients,” LeFrake said.